Improving performance of customer service function

Customer Experience Services

Customer experience analytics – trends to watch for in 2024

Demystifying extended account analysis (XAA) – a unique banking service for maximising profitability

Transforming Digital Marketing Operations in Financial Services

Verbatim analysis – its power in customer experience management

A positive employee experience – its importance in managing the customer experience

Why customer experience management has become a top priority for businesses

How customer personas can help deliver an exceptional customer experience

Harnessing the power of customer insights software for market research success

Maximising Efficiency in Customer Onboarding: Digital Customer Onboarding

The importance of customer satisfaction surveys

Solving the Puzzle of Enhanced Due Diligence in KYC: The role of compliance service providers

Metaverse – the financial services sector’s new growth engine

The changing role of digital marketing in financial services

Part 2 – Transition from Fee-for Service based model (FFS) to Value-Based healthcare

Chatbots have arrived – does the financial services sector/private wealth management (PWM) firms need them?

Part 6: Closing the customer feedback loop

Part 1: What is “Voice of the Customer” all about?

The next big thing in banking – Customer Experience

Effective customer lifecycle management (CLM) using business intelligence (BI) solutions

Customer analytics – a data-driven approach to reduce churn in financial institutions

Business intelligence (BI) in alternative data analysis for financial services

COVID-19 – Accelerating digital transformation in the financial services space

Online education: Opportunities and challenges before service providers and investors

Edge computing – Providing a cutting-edge customer experience in banking

Moody’s Analytics Knowledge Services rebrands as Acuity Knowledge Partners following completion of Equistone-backed buyout

Gig economy and its impact on the financial services sector – Part II

Gig economy and its impact on the financial services sector – Part I

The impact of 5G on financial services

Equistone to acquire Moody’s Analytics Knowledge Services

Top technology trends in financial services 2019

Acuity Knowledge Partners (Formerly Moody’s Analytics Knowledge Services) Steps Up Automation Drive in Banking

Innovation and Shifting Market Dynamics in Financial Services Featured at our 8th Annual Client Conference

What’s on “Mi” Plate? Impact of Millennials on Food-Service Industry

Evolving Paradigms: How Machine Learning Is Transforming the Financial Services Industry

Blurring lines in the financial services ecosystem – Are legacy players ready for change?

Moody’s Analytics Knowledge Services Launches BEAT

Moody’s Acquires Amba Investment Services

Sales Intelligence & Origination Support for a A Global CEP Service Provider

Key Benefits of a 360-degree Customer View

Moody’s Acquires Amba Investment Services

Is Broker Research primarily a product or a service?

Artificial intelligence in investment banking – opportunities and challenges

Direct-to-consumer (DTC) continues to shift the e-commerce landscape

Landscape of fintech investments and associated trends

Fintech firms – tough competition to US banks in the cash management account segment

The spike in peer-to-peer lending

Mounting regulatory focus on voice surveillance

New Trends and Opportunities in SME Lending

Leveraging personality traits to gain an advantage in marketing

Streamlining investment success: the integral role of due diligence and investment evaluation

Accelerating efficiency in generating business reports

US mortgage-sector trends in 2024

SAS – the most widely used analysis software

The impact of artificial intelligence on finance – optimising the future

Consumer insights and hybrid data collection approaches

DARQ technologies through a financial lens

ChatGPT – a powerful tool for financial analysts

Advancements of Big Data in Banking

Factors that make trade finance operations more dynamic

Implications of Using ChatGPT for Market Analysis

Mansi Thakur

Banking trends in 2023

Artificial intelligence (AI) and machine learning (ML) in Banking

Best practices for effective data visualisation

Community banking’s role in serving small businesses

Richa Prakash

Digital transformation of the airline industry: the pathway to a faster recovery and improved profitability

How retail banking is reshaping post-pandemic

Emerging Trends in Retail Lending

Corporate and commercial banking trends for 2022

Applied data science for financial markets

Part 4: Key CX metrics and KPIs

Part 2: Why VOC programmes are a must

CBDCs – The future of digital currency

Asia – Set to become a big market contributing to global insurtech growth

Alok Aswal

Digitization opens up growth opportunities for the insurance industry

Recession trickles to India’s tech industry

CCAR 2016 Results and its Potential Impact on Banks

Social Media Analytics – Tapping Your Brand Potential

Latest Trends in Fintech

Large GCC banks in an interest-rate downcycle environment

How investment management companies are using Adobe Experience Platform for effective web analytics and insights

Data Centres in India: Growth, Innovation, and Future Trends

The link between blockchain and ESG

Decoding SWIFT’s MT-to-MX migration – challenges and opportunities

Navigating global regulatory challenges in asset management – a CXO’s playbook

5G – empowering global telecom companies with rapid FWA subscriber growth

Preparing for the future: the SEC’s 2025 Examination Priorities

Mohith K M

Customising DealCloud to your business needs: a platform manager’s guide

Driving product strategy in a dynamic cost environment

How financial sponsorship enhances brand visibility

Key challenges Indian banks face in mobilising deposits and strategies to overcome them

Payments evolving to accommodate cross-border and real-time capabilities

Comprehensive Guide to On-Premise to Azure Cloud Migration

US 2Q 2024 earnings wrap: Nvidia tempers AI bull run

Boosting technology spends for new-age deal sourcing by investment banks and advisory firms

Automation in Credit Risk Monitoring

The rise of NAV lending – unlocking liquidity for investors

Wired for growth: the surge in alternative investment in data-centre real estate

Enhanced loan operations in banking

Managing client expectations: balancing flexibility and compliance in investment guidelines

Autonomous mobility – the road to a driverless future

From risk to resilience – the role of ESG in modern collateral management

Market Share of China EV industry

Strategic options for large pharma companies to navigate patent cliffs

The auto sector’s road to decarbonisation

Artificial intelligence (AI) and machine learning (ML) – transforming the US insurance sector

Beyond web content: enhance your content’s SEO compatibility with Siteimprove

The mystery of black swans and how to prepare for the unthinkable

Decoding transactions – a deep dive into enterprise card payment analytics

Affordable Housing in the US has never been affordable

The FCA’s combat against greenwashing (Anti-greenwashing guidance)

The Rise and Fall of Silicon Valley Bank: Implications for Financial Regulation

Unpacking the impact of climate change on banking and credit risk

Weighing the pros and cons of banks’ adoption of cloud-based technology

Driving the success of compliance functions: Acuity’s customised solution

What startups need to know about revenue-based financing (RBF)

Fuelling sustainability: the rapid rise of hydrogen-powered vehicles

Changing landscape for technological advancement

The secret of customised marketing material

Ensuring data security and compliance with Confirmit: what you need to know

Data – the oil of the 21st century and the need to protect it

Product marketing data specialists in asset management

Tapping the synergy between the money market and the foreign-exchange market

Crafting customised solutions: Acuity Knowledge Partners’ KYC/AML expertise

Why positive and negative ESG screening are crucial in sustainable business practices

Investment compliance – why needed, trends and best practices

Insurance technology (insurtech) – reshaping the insurance sector landscape

Commercial Real Estate Lending Trends: Key Insights

Navigating global compliance challenges with Acuity Knowledge Partners

Higher interest rates and limited credit – the challenges and opportunities facing real estate in 2023

Staying ahead of the curve with Microsoft Copilot generative AI

Finfluencers on the radar of British watchdogs due to increasing use of social media

BaaS or composable banking – which is the best fit for your business?

Germany’s stagflation explained – what to expect

Unlocking the value of digital accessibility in the financial sector

2024 SEC Examination Priorities – Consumer Protection, Elevating Trust, Emerging Fintech, Crypto

Data scrubbing: the nucleus of data integrity

How Acuity is leveraging Qualtrics for effective market research

The future of crypto regulation

Portfolio remodelling by pharma companies – strategies for sustainable growth

The importance of mastering market trend analysis

Automation critical for productivity enhancement

Offshoring to drive efficiencies

EU sustainability reporting: why it matters and what global companies need to know

Social Media: The New Frontier in Marketing

Demystifying survey data analysis: common challenges and how to overcome them

Data integration – a critical functionality for index providers

Net-zero hotels – the next step in sustainability

Three-Dimensional Risk Assessment Supports industry growth

Operational risk management with a focus on compliance

Big pharma’s bet on biotech – key drivers and top focus areas for M&A

The future of global payments in an era of open banking

The art of listening – how to conduct consumer insight interviews effectively

Outsourcing trade finance operations – a strategic move to streamline processes for business growth

Trends in the global flexible workspace market

A comprehensive guide to conducting market research

Transitioning to sustainable fashion mitigates environmental impact of fast fashion

Boosting performance with sentiment analysis

Alternative lending – an exciting growth opportunity for fintechs

The democratic ecosystem – a perspective on the role of political contributions during elections

Data-driven digital marketing to increase user engagement through search engine optimisation (SEO)

KYC remediation – Addressing the challenges of today’s era

Kumail Jillisger

Essential traits of a good qualitative research moderator

Key trends in asset management

Trade-based money laundering: how it works and how to combat it

The Future of Retail: 2023 Trends Edition

China – a promising wealth management market

The revolution of digital currency – what lies ahead?

Financial data science applications in private equity

FCA business plan 23/24 – summary and focus areas