Customer experience analytics – trends to watch for in 2024

Customer Experience Services

Verbatim analysis – its power in customer experience management

A positive employee experience – its importance in managing the customer experience

Why customer experience management has become a top priority for businesses

How customer personas can help deliver an exceptional customer experience

The next big thing in banking – Customer Experience

Edge computing – Providing a cutting-edge customer experience in banking

Customer Centricity and Experience Support

How investment management companies are using Adobe Experience Platform for effective web analytics and insights

Harnessing the power of customer insights software for market research success

Maximising Efficiency in Customer Onboarding: Digital Customer Onboarding

The importance of customer satisfaction surveys

Part 6: Closing the customer feedback loop

Part 1: What is “Voice of the Customer” all about?

Unlocking Wealth management practices – Reshaping Client Experience with CRM

Effective customer lifecycle management (CLM) using business intelligence (BI) solutions

Customer analytics – a data-driven approach to reduce churn in financial institutions

Latest Trends in Fintech

Direct-to-consumer (DTC) continues to shift the e-commerce landscape

Landscape of fintech investments and associated trends

Key challenges Indian banks face in mobilising deposits and strategies to overcome them

Automation in Credit Risk Monitoring

Market Share of China EV industry

Emerging Opportunities in China EV industry

Artificial intelligence (AI) and machine learning (ML) – transforming the US insurance sector

Beyond web content: enhance your content’s SEO compatibility with Siteimprove

Decoding transactions – a deep dive into enterprise card payment analytics

Weighing the pros and cons of banks’ adoption of cloud-based technology

Ensuring data security and compliance with Confirmit: what you need to know

Insurance technology (insurtech) – reshaping the insurance sector landscape

US mortgage-sector trends in 2024

Unlocking the value of digital accessibility in the financial sector

How Acuity is leveraging Qualtrics for effective market research

The impact of artificial intelligence on finance – optimising the future

Automation critical for productivity enhancement

The art of listening – how to conduct consumer insight interviews effectively

Boosting performance with sentiment analysis

Alternative lending – an exciting growth opportunity for fintechs

DARQ technologies through a financial lens

Advancements of Big Data in Banking

Web 3.0 for banks – redefining the current lending format

Can the neobank model be value-accretive to banks?

Technology a catalyst for future deals

Banking trends in 2023

Fintech in banking: why the future looks brighter together

Artificial intelligence (AI) and machine learning (ML) in Banking

Neo-banks are disrupting lending – what can banks learn from the new challengers

Commercial real estate trends 2022

Digital transformation of the airline industry: the pathway to a faster recovery and improved profitability

Open architecture – tracking the biggest technology-driven trend in capital markets

How retail banking is reshaping post-pandemic

Emerging Trends in Retail Lending

Trends in fund distribution in 2022

Corporate and commercial banking trends for 2022

Pandemic-induced transitions in the US and European retail sectors

Part 8: Maintaining the momentum

Part 7: Turning passives and detractors into promoters

Part 5: Impact of VoC on lines of business

Part 4: Key CX metrics and KPIs

Mohita Gupta

Part 3: Reporting and data analysis in VOC

Part 2: Why VOC programmes are a must

The evolution of fintech and its impact on equipment financing lenders

Impact of 5G on the fintech industry

Embedded finance and the Increasing prominence of APIs

Corporate and Commercial Lending Industry- Trends to watch in 2021

Campaign measurement analytics for consumer-banking deposit products

Reimagining transformation in lending: How to achieve success in a digitalisation-led world

Business intelligence (BI) in alternative data analysis for financial services

Deepak Chaturvedi

The commercial payments journey in banking

Digital transformation in healthcare

Breaking barriers: How to maximize ROI in a digitization-led lending transformation

Vandana Ahuja

Digitization of the Lending Process

Augmented reality – The retail sector’s next game changer?

Digital identity opportunity for banks

Store Retailing- Finding Hope in Retail Tech

Lending revolutionized: The advent of digital lending

Consulting industry 2020 – Trends signaling imminent disruption

The impact of 5G on financial services

Top technology trends in financial services 2019

Rangana Hettiarachchi

Innovation and Shifting Market Dynamics in Financial Services Featured at our 8th Annual Client Conference

Consulting Industry: Trends and Challenges

Blurring lines in the financial services ecosystem – Are legacy players ready for change?

A/B Testing to Personalization – Migrating with Efficiency

A Shifting Paradigm in Global Banking

How Are You Placed This Season

Game-changing Digitalization Ups the Ante for Pharma Innovation – Part 1

The evolution of investment research offshoring

Emerging Patterns in RegTech

Digital Disruption in Capital Markets –Considerations

Decoding SWIFT’s MT-to-MX migration – challenges and opportunities

5G – empowering global telecom companies with rapid FWA subscriber growth

Mohith K M

Customising DealCloud to your business needs: a platform manager’s guide

How financial sponsorship enhances brand visibility

The spike in peer-to-peer lending

Comprehensive Guide to On-Premise to Azure Cloud Migration

US 2Q 2024 earnings wrap: Nvidia tempers AI bull run

The tide is finally turning for European online food retailers

New Trends and Opportunities in SME Lending

Wired for growth: the surge in alternative investment in data-centre real estate

Enhanced loan operations in banking

Managing client expectations: balancing flexibility and compliance in investment guidelines

Autonomous mobility – the road to a driverless future

The leisure sector’s silver lining amid macroeconomic turbulence in 2024

Growth of China EV industry

Himanshu Batta

The mystery of black swans and how to prepare for the unthinkable

Crossing Lines: The Banking Industry’s Foray into Private Credit

Affordable Housing in the US has never been affordable

US’s Shorter Trade-Settlement Cycle: Impacts and Strategies

Leveraging personality traits to gain an advantage in marketing

Why spotting negative news matters for financial institutions

Sathiaseelan Sathiamoorthy

Fuelling sustainability: the rapid rise of hydrogen-powered vehicles

Demystifying extended account analysis (XAA) – a unique banking service for maximising profitability

The secret of customised marketing material

Transforming Digital Marketing Operations in Financial Services

Accelerating efficiency in generating business reports

The human element in the KYC process – a critical component

Data – the oil of the 21st century and the need to protect it

Product marketing data specialists in asset management

Tapping the synergy between the money market and the foreign-exchange market

Crafting customised solutions: Acuity Knowledge Partners’ KYC/AML expertise

Investment compliance – why needed, trends and best practices

Commercial Real Estate Lending Trends: Key Insights

Navigating global compliance challenges with Acuity Knowledge Partners

The power of human insight in sanctions screening – going beyond algorithms

Digitalisation – revolutionising the oil and gas sector

Germany’s stagflation explained – what to expect

The importance of continuous ongoing compliance monitoring

2024 SEC Examination Priorities – Consumer Protection, Elevating Trust, Emerging Fintech, Crypto

Data scrubbing: the nucleus of data integrity

SAS – the most widely used analysis software

Portfolio remodelling by pharma companies – strategies for sustainable growth

The importance of mastering market trend analysis

Green packaging material – understanding the dynamics and latest trends

Demystifying survey data analysis: common challenges and how to overcome them

Data integration – a critical functionality for index providers

Net-zero hotels – the next step in sustainability

Three-Dimensional Risk Assessment Supports industry growth

Big pharma’s bet on biotech – key drivers and top focus areas for M&A

The future of global payments in an era of open banking

Outsourcing trade finance operations – a strategic move to streamline processes for business growth

A comprehensive guide to conducting market research

Data-driven digital marketing to increase user engagement through search engine optimisation (SEO)

Consumer insights and hybrid data collection approaches

KYC remediation – Addressing the challenges of today’s era

New ISSB guidelines – a game changer in the ESG disclosure landscape?

Gyanendra Narayan Pati

Essential traits of a good qualitative research moderator

Key trends in asset management

Trade-based money laundering: how it works and how to combat it

The Future of Retail: 2023 Trends Edition

China – a promising wealth management market

Applying Computer Vision in Finance

A comprehensive guide to conducting culturally competent market research

Optimise CRM data to derive BI for better decision making in 2023

Solving the Puzzle of Enhanced Due Diligence in KYC: The role of compliance service providers

Metaverse – the financial services sector’s new growth engine

The changing role of digital marketing in financial services

Factors that make trade finance operations more dynamic

A brief look at the use of alternative data in private equity

Impact of the metaverse on the financial world

Recent trends in the cryptocurrency market

Implications of Using ChatGPT for Market Analysis

M&A activity to increase in 2H 2023

Trade Finance Trends 2023 – Farewell to a bumpy year and hoping for silver linings in an uncertain phase

Mansi Thakur

Can U.S. Retailers Weather the Storm this Holiday Season?

Shilpa Sukumar

Renewed email marketing approaches for the asset managers of tomorrow