A positive employee experience – its importance in managing the customer experience

Why customer experience management has become a top priority for businesses

Maximising Efficiency in Customer Onboarding: Digital Customer Onboarding

Personalisation: the key to client retention

Part 6: Closing the customer feedback loop

Part 1: What is “Voice of the Customer” all about?

Effective customer lifecycle management (CLM) using business intelligence (BI) solutions

Customer analytics – a data-driven approach to reduce churn in financial institutions

Social Media: The New Frontier in Marketing

DARQ technologies through a financial lens

Rise and rise of streaming OTT in video consumption

Part 7: Turning passives and detractors into promoters

Part 4: Key CX metrics and KPIs

Operational transformation in lending-The Four Building Blocks

Artificial intelligence in investment banking – opportunities and challenges

Wired for growth: the surge in alternative investment in data-centre real estate

Enhanced loan operations in banking

Leveraging personality traits to gain an advantage in marketing

Ensuring data security and compliance with Confirmit: what you need to know

Boosting performance with sentiment analysis

Finding opportunities in the SaaS industry

Banking trends in 2023

Renewed email marketing approaches for the asset managers of tomorrow

Four strategies to simplify the trade finance collection process and generate more revenue

A new level unlocked: the appealing prospects of gamification in consumer finance

Digital transformation of the airline industry: the pathway to a faster recovery and improved profitability

Consulting in 2022: Exploring the key themes

Trends in fund distribution in 2022

A glimpse into Seismic and the evolution of sales enablement

Seeking wealth management growth opportunities through niche marketing

Applied data science for financial markets

US restaurant sector continues to face headwinds in 2021

RFP writing for asset managers: Have you sharpened your pencil?

SEC announces 2021 examination guidelines – is your organisation ready?

Gain a competitive edge: Outsource market research

Ace your digital crisis communication

Augmented reality – The retail sector’s next game changer?

Artificial intelligence (AI) in banking – Core operational cost savings vs revenue augmentation

Transforming financial marketing with AI and machine learning

Leveraging disruptive technologies to deliver actionable market research insights

We don’t have plan B because there is no planet B!

General Data Protection Regulation (GDPR) – Time to review and act

Loyalty Analytics for a Global Grocery Store Chain